Waste Management Customer Experience Intern , May - December in WINDSOR, Connecticut
Title: Customer Experience Intern , May - December
Location: United States-Connecticut-Windsor
Job Number: 18004469
Equal Opportunity Employer: Minority/Female/Disability/Veteran
Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.
WM Strategic Business Solutions (SBS), located in Windsor, CT, is responsible for managing WM’s largest, most prestigious national customers. SBS serves as the one-stop shop for the largest corporations in the US. Through industry leading reporting, centralized billing & service, and pricing, WM SBS provides an exceptional value proposition to our customers. With approximately 600 dedicated employees, a state of the art customer management system, and the goal of expanding into international markets, WM SBS is helping WM transform our industry.
I. Job Summary
Interacts with and conducts various duties and responsibilities within the Customer Service Center in order to develop new skills and learn new areas of the business while helping customers. Interns gain practical experience, relevant to their field of study, prior to college graduation.
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
- Develops strong communication and technical skills to assist customers.
- Uses problem solving skills, determines problems, and understands fundamental parts of the problem in order to resolve customer service related inquiries.
- Participates in learning opportunities for process improvements, time management and technology skills
- Other duties as assigned
III. Supervisory Responsibilities
This job has no supervisory duties.
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
- Education: Interns must have a High School Diploma or GED (accredited) and be currently enrolled in college courses.
- Experience: No prior work experience required.
B. Certificates, Licenses, Registrations or Other Requirements
- None required.
C. Other Knowledge, Skills or Abilities Required
- None required.
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Normal setting for this job is: office setting.
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click "Apply.”
Overtime Status: Non-exempt
Job Field: Internship