Waste Management Inside Account Manager - Portland in Portland, Oregon
Equal Opportunity Employer: Minority/Female/Disability/Veteran
Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.
Being number one means WM invests in our Sales teams’ success by providing access to state-of-the-art systems and processes, industry-leading services and the best leadership in the business. Our exceptional sales professionals help deliver satisfaction to our clients throughout North America. If you are passionate about helping others and seeking challenging and interesting employment, apply today!
I. Job Summary The Inside Account Manager is responsible for proactive maintenance and revenue growth of current Waste Management customers within a book of business, ensuring that all assigned customers have signed service agreements, in initial term and on file.
II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform all essential duties confidently. Additional minor duties may be assigned as needed.
Increase account penetration with strategic product sales
Communicate proactively with all customers quarterly, to strengthen and expand relationships
Persuade current customers to sign written agreements by providing ongoing education of contract details and use of strong negotiation skills
Update and renew customer service agreements
Resolve service escalations within the defined territory
Generate revenue growth by utilizing consultative selling skills in conjunction with value propositions
Communicate rates, fees and service strategies with conviction
Understand and use customer incentives and concessions within appropriate profit targets and level of authority
Establish and maintain a high level of customer satisfaction
Communicate and collaborate with the Inside Sales Manager to resolve customer issues
Align Waste Management products and services with customer needs
Engage additional Waste Management business opportunities - referring internally as appropriate
Use Waste Management sales productivity software tools accurately and consistently (i.e. Customer Relationship Management and Pricing Tools)
Propose customer solutions that are compliant with appropriate local, state and federal regulations III. Supervisory Responsibilities This job requires no supervisory duties
IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job
A. Education and Experience
Education: High School Diploma or GED (accredited).
Experience: Three years of relevant work experience in non-consumer based industry sales (in addition to education requirement).
B. Certificates, Licenses, Registrations or Other Requirements
None required C. Other Knowledge, Skills or Abilities
Successful relationship building - external and internal
Confident and professional communications
Sound decision making
Computer hardware and software proficiency
Consistent goal and target attainment
Strong problem resolution
Complete product and service knowledge
Professional and ethical behavior
V. Work Environment Listed below are the key environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Normal setting for this job is: office setting and/or landfill/outdoor.
BenefitsAt Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click "Apply.”
I understand that applying to this job indicates that I have the legal right to work in the United States. I agree to perform physical duties of this position as outlined in the job with or without reasonable accommodations. I understand that if offered the position, I will be required to pass a drug screen.