Waste Management Fleet Manager - Parts/Warranty in Houston, Texas

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

I. Job Summary

Build on the current WM warranty process and develop improvements in the warranty recovery process for Waste Management at the field level. Acts as the voice of Waste Management on Warranty matters.

Responsible for Managing and maintaining the company’s parts master providing the most efficient use of part identification and procurement compliance. This will include a renewed emphasis on replacement parts warranty and Fleet specified parts used.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty below. Other minor duties may be assigned.

  • Works to improve the warranty/Parts management systems and processes.

  • Analyze, streamline and synchronize the current parts master with WM systems. Manage approval of all parts master adds, reduce/remove obsolescence and create comprehensive cross reference matrix to enable quality data analysis.

  • Reviews warranty data, understands failure modes, and develops corrective action plans for high failure rate components.

  • Develops comprehensive cost-effective warranties for Waste Management.

  • Develops processes to help WM sites identify warranty opportunities within maintenance systems.

  • Builds and implements a nationwide Warranty Recovery Training Program directed toward Fleet Managers and Technicians.

  • Work with the technical teams and Fleet Procurement teams to develop an automated accurate asset warranty coverage profile for the WM assets that will assist the WM Sites to understand and maximize recovery

  • Work with the OEM and WM Fleet Managers to review and discuss OEM denied direct submit claims and the payment potential for denied claims. Assist Fleet Managers in discussions with local OEM dealers on warranty issues.

  • Sets warranty recovery goals applicable to all sites based on equipment age and replacement parts usage.

  • Builds a warranty calculator to assist warranty budgeting at the site level.

  • Collects monthly and quarterly warranty recovery data and creates reports for WM Field, Senior Management at the Corporate, Tier, Area and BU levels.

  • Attends OEM warranty training for certification and to enter warranty claims on behalf of Waste Management.

  • Provides purchase recommendations to WM Director of Equipment Performance based on the level and quality of warranty and goodwill support from chassis and body OEM’s.

III. Supervisory Responsibilities

The highest level of supervisory skills required in this job is the management of supervisory employees. This includes:

  • Direct supervision of one full-time employee.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

Required: Bachelor’s Degree, or equivalent experience, and seven to ten years previous experience.

B. Certificates, Licenses, Registrations or Other Requirements

Preferred: PMI Certification

Preferred: Lean Six Sigma Experience (Green Belt or higher)

C. Other Knowledge, Skills or Abilities Required

  • Microsoft Office knowledge.

  • Self-Starter with strong communication skills with ability to lead and influence others.

  • Working financial knowledge.

  • Process oriented Team Builder.

D. Key Competencies

§ Aligning Performance for Success – Focusing and guiding others in accomplishing work objectives.

§ Building Partnerships – Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals.

§ Building Trust – Interacting with others in a way that give them confidence in one’s intentions and those of the organization.

§ Coaching and Developing Others – Providing feedback, instruction and development guidance to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills and abilities.

§ Decision Making – Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.

§ Facilitating Change – Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace.

§ High-Impact Communication – Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others’ thoughts and actions.

§ Planning and Organizing – Establishing courses of action for self and others to ensure that work is completed efficiently.

Strategic Decision Making – Obtaining information and identifying key issues and relationships relevant to achieving a long-range goal or vision; committing to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values.

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) most of the work day;

  • Required to exert physical effort in handling objects less than 30 pounds rarely;

  • Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely;

  • Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;

  • Normal setting for this job is: office setting.

  • Travel is required and may vary 50 – 90% based on the assigned project requirements.


At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply.”

I understand that applying to this job indicates that I have the legal right to work in the United States. I agree to perform physical duties of this position as outlined in the job with or without reasonable accommodations. I understand that if offered the position, I will be required to pass a drug screen.