Waste Management Administrative Operations Specialist in Antioch, Tennessee

Attention All Experienced Administrative Professionals with Customer Service Experience

(Upon applying for this position please look for an email from Montage requesting that you complete a recorded phone interview.)

Are you someone who is seeking growth opportunity? Are you interested in working for a company that has state of the art technology? Does working for a Fortune 250 company excite you? If you are a detail oriented and fast paced administrative professional, apply now.

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

At Waste Management, our Administrative Operations Specialist receives a competitive total compensation package including:

  • Above average hourly compensation

  • Strong work/life balance that includes paid holidays and generous personal time off

  • Comprehensive and competitive medical benefits coverage, dental plans and vision coverage

  • Health care and dependent care spending accounts

  • Short- and long-term disability

  • Life insurance and accidental death & dismemberment insurance

  • Employee and Family Assistance Program (EAP)

  • Employee discount programs

  • 401(k) plan with a generous company match

  • Employee Stock Purchase Plan (ESPP)

  • Resilient, values-based culture that drives safety, integrity in every action, respect and excellence in all we do

Job Summary

As an Administrative Operations Support Specialist, you will provide clerical and administrative support to departmental Managers and assist with the coordination of daily operations, including recording and reporting of site data. You will be responsible for the day to day driver check ins and data entry for the location.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

  • Assists in troubleshooting and resolving safety, service, and operational issues.

  • Creates, distributes, and closes-out customer tickets on a daily basis.

  • Maintains and distributes department related information on a daily basis.

  • Communicates with other supervisors and managers about operations and/or dispatch issues.

  • Completes and maintains a variety of reports as directed by the department manager.

  • Uses software tools to manage a variety of tasks, such as procurement, time and attendance, safety incidents, and contract labor.

  • Assists with data collection and reporting required for incentive pay programs.

  • Assists with the processing of payments and other financial tasks as necessary.

  • Assists in the implementation of operational projects as needed.

  • Communicates with customers about service issues as needed.

  • Communicates with employees about scheduling and work assignments as needed.

  • May enter and maintain Service Machine SMART data on a daily basis.

  • Performs other duties as assigned.

Supervisory Responsibilities

This job has no supervisory duties.


The requirements listed below are representative of the qualifications necessary to perform the job.

Education and Experience

  • Education: High school diploma or G.E.D. (accredited)

  • Experience: No prior work experience required.

Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;

  • Required to exert physical effort in handling objects less than 30 pounds rarely;

  • Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;

  • Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;

Normal setting for this job is: office setting.

I understand that applying to this job indicates that I have the legal right to work in the United States. I agree to perform physical duties of this position as outlined in the job with or without reasonable accommodations. I understand that if offered the position, I will be required to pass a drug screen.